Terms & Conditions

1. Introduction

1.1 We are STEKK. STEKK is located in The Hague, The Netherlands and registered at The Hague Chamber of Commerce under no. 27354137 and VAT no. NL001387549B09  You can reach us at our website, www.stekkonline.com or via e-mail: hello@stekk.online

1.2 These Terms & Conditions apply to any and all agreements concluded by STEKK and its customers through www.stekkonline.com and all of its subdomains.

1.3 By using our website www.stekkonline.com you confirm that you accept these Terms & Conditions, that they form a legal agreement between you and us and that you agree to comply with them. If you do not agree to these terms, you must not use this website. These Terms & Conditions explain your and our rights and obligations. Please read them carefully. We recommend that you print a copy of these terms for future reference. You may have other rights granted by law and these Terms & Conditions do not affect these except if the two are inconsistent. If this is the case then these Terms & Conditions will override any other rights that you may have, unless this is not permitted by law.

1.4 We reserve the right to change or amend these Terms & Conditions from time to time and without prior notice to you. The latest version of the Terms & Conditions will be shown on the website www.stekkonline.com. Every time you wish to use our website, please verify the applicable version of the Terms & Conditions.


2. Ordering

2.1 All orders placed by you are subject to acceptance by us and payment by you. Once we have accepted your order and you have paid the relevant invoice, our duty is to supply the goods in conformance with the order. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

2.2 To avoid unnecessary over-production, STEKK produces by batches and it may be possible that some products are out of stock for a couple of days. If your order includes products which are not available from stock, we will inform you by e-mail as soon as possible; you will not be charged for those products and we will discuss with you how to proceed in respect of these products.

2.3 Acceptance of your order and the formation of a contract between us will take place upon your payment and when we dispatch the ordered products to you, unless we have notified you that we do not accept your order or you have rightfully cancelled it in accordance with section 5. below.

2.4 You can check the status of an outstanding order at any time by sending us an email at hello@stekkonline.com


3. Prices and invoicing

3.1 All prices are in €uro and exclusive of applicable VAT and shipping costs.

3.2 Despite our best efforts, any item from our website may be mispriced. We will verify pricing when processing your order and handling your invoice. If we have made a mistake and the correct price of a product is higher than the price on the website, we will contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If the correct price of a product is lower than our stated price, we will charge the lower amount and send you the product.

3.3. We accept payment by ideal, Paypal, bank account or by most major credit cards. Payment will have to be received in full before the dispatch of your purchase.

3.4 In case of a credit card payment, all orders are subject to validation checks and authorization by the card issuer. If the issuer of your payment refuses to authorize payment to us, we will not be liable for any delay or non-delivery.


4. Delivery

4.1 We aim to dispatch the ordered products to you within 5 working days of the order having been paid in full.

4.2 We cannot give an exact delivery date and any delivery date given is merely an indication of such delivery date. Please note that delivery dates may be affected by the constraints of the local delivery service and any delays at customs. 

4.3 Delivery will be at the address as specified in your order.

4.4 If we have not dispatched the products within 10 working days of the date given in our acceptance then you may, at your option, cancel the contract and we will refund any money paid by you. This will be your sole remedy and we shall have no further liability to you.

4.5 When ordering products from us for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges.


5. Cancellation, returns and refund

5.1 You can cancel your order within 7 working days of receipt. You can cancel by sending us an e-mail to that effect at hello@stekkonline.com.

5.2. You must return the products to us (at your own risk and cost) within 7 working days of notifying us of your cancellation in accordance with the return instructions. We will refund the full purchase price together with the standard delivery charge paid within 14 days of receiving the returned products. If you chose to pay for express delivery, we will only refund the cost of standard delivery.

5.3 Before you return the products, you should take good care of them. We may reduce the amount we refund to you if you use the products, damage them or otherwise do something beyond what is reasonable to examine them that reduces their resale value. The purchase price will be refunded provided that the product is returned in its original and clean condition and in its original packaging.

5.4 If you return goods to us, we will not be responsible for any loss or damage to them in transit. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.


6. Product information 

6.1 We have taken reasonable steps to display as accurately as possible the detailing of our products. However, the detailing you see onscreen will depend on the equipment you use to view the products. We cannot guarantee that your onscreen display of any detailing will exactly reflect the detailing of the product upon delivery.

6.2 We take every reasonable care to ensure that product descriptions, measurements and specifications are accurate but there may be variations between these and the products supplied. All images used across the website and emails are for illustrative purposes only.

6.3 Any information regarding sizing of products is included as a guide only. If you are in any doubt as to the size of any product you require, we recommend that you contact us prior to placing an order.


7. Our liability

7.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

7.2 You are responsible for the use you make of the products you order. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses). 


8. Applicable law and Court

Any contract between us and thus also these Terms & Conditions are governed by and construed in accordance with the laws of The Netherlands. We both agree to submit to the non-exclusive jurisdiction of the relevant court of The Hague, The Netherlands.


9. Intellectual Property Rights

9.1 All content included in or made available through our website, www.stekkonline.com, and/or any related service by us, is our exclusive property and is protected by Dutch and international copyright law, trademark law and or any other intellectual property right laws. You may not copy, extract and/or re-utilise otherwise parts of the content of our website without our express and prior written consent. 

9.2 Our original products are protected under International IP laws. You may not copy, extract and/or re-utilise otherwise parts of the content of our website without our express written consent.

9.3 Your use of our website grants no rights to you in relation to our intellectual property rights. All such rights are reserved.


10. Viruses

We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our website. You should use your own virus protection software. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. 


11. General

11.1 Failure by us to enforce any right under these Terms & Conditions does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.

11.2 If any part of these Terms & Conditions is found to be unenforceable as a matter of law, the remainder of these Terms & Conditions shall be unaffected and shall remain in force.

11.3 You may not assign or sub-contract any of your rights or obligations under these Terms & Conditions or any related order for products to any third party unless we have prior agreed in writing.